Frequently asked questions
Short, honest answers to the questions people ask most.
How do I request assistance?
Call or message us on WhatsApp and tell us what you need. We take it from there.
Can someone come to my hotel?
Yes. Professionals can visit you at your hotel, B&B or accommodation, as well as at home.
Do you provide nursing services at home?
Yes — wound care, injections, medication administration, blood sampling, vital signs, post-operative assistance and more.
Do you speak English?
Yes. We support English and Italian, and other languages where available.
Can you help arrange a doctor?
Yes. When appropriate, we coordinate a doctor. The doctor makes an independent professional decision.
What if a prescription is needed?
When medically required, we can coordinate a doctor consultation. A prescription is never automatic — the doctor decides independently.
Can you help with IV therapy?
IV therapies and infusions can be coordinated when appropriate. Doctor consultation and prescription are available when medically required.
Can you help arrange laboratory tests?
Yes. We coordinate blood sampling and laboratory tests with authorised partners.
Do you provide physiotherapy at home?
Yes. Physiotherapists can visit you for assessment, treatment and a recovery plan.
Can you help with travel insurance documentation?
We provide documentation and invoice support for insurance reimbursement requests. We do not guarantee reimbursement or bill insurers directly unless a specific agreement exists.
Are services available on weekends and holidays?
Requests are handled according to professional availability, including weekends and holidays.
How is payment handled?
Payment is arranged directly during coordination, typically by a secure payment link or in person. We will always explain costs before any service.
Which areas do you serve?
Florence and the surrounding area. Ask us about your specific location.
Not sure what you need?
Call or message us and we will help coordinate the appropriate next step.