Tourists & Visitors
Medical help for tourists in Florence
If you feel unwell while visiting Florence, you don't have to navigate the Italian healthcare system alone. Call or message us and we'll help you find the right next step — in English.
Healthcare help when you don't know the Italian system.
Feeling unwell far from home is stressful. You don't need to understand the Italian healthcare system — one call and we help you find the right next step in English.
- Healthcare assistance in your hotel or accommodation
- Communication in English
- Coordination with doctors when needed
- Pharmacy coordination
- Laboratory and test coordination
- Specialist appointment coordination
- Follow-up and help understanding the care pathway
- Documentation and invoice support for insurance reimbursement requests
Call or message us and we will help coordinate the appropriate next step.
Common questions from visitors
I'm sick while visiting Florence. What do I do?
Call or message us on WhatsApp and describe how you feel. We help you understand the situation and coordinate the appropriate professional — a nurse, a doctor, or another service.
Can someone come to my hotel?
Yes. Healthcare professionals can visit you at your hotel, B&B or accommodation, so you can rest instead of travelling while unwell.
Do you speak English?
Yes. We provide support in English and Italian, and other languages where available.
Can you help arrange a doctor?
Yes. When a doctor is appropriate, we coordinate a consultation. The doctor makes an independent professional decision about your care.
Can you help arrange a prescription when medically required?
When a prescription is medically required, we can coordinate a doctor consultation. A prescription is never automatic — the doctor decides independently whether it is clinically appropriate.
Can you help with a pharmacy?
Yes. We can help with pharmacy coordination so you get what you need without searching an unfamiliar city.
Can you help with blood tests or labs?
Yes. We coordinate blood sampling and laboratory tests with authorised partners.
Can you provide documentation for travel insurance reimbursement?
We can provide documentation and invoice support for insurance reimbursement requests. We do not guarantee reimbursement and do not bill insurers directly unless a specific agreement exists.
How do I contact you?
Call or message us on WhatsApp. It is the fastest way to reach a person who can help.
Not sure what you need?
Call or message us and we will help coordinate the appropriate next step.